Privacy Policy

At Nina Safaris ("we", "us", "our"), accessible from https://ninasafaris.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Your name, email address, phone number, and WhatsApp number when you submit an enquiry or contact form.
• Travel details: Preferred travel dates, number of travellers, destination preferences, and budget information that you share with us.
• Booking information: Details related to safari packages, accommodations, and itineraries when you make a booking.
• Technical data: IP address, browser type, operating system, and page visit data collected automatically through cookies and analytics tools.
• Communications: Records of email correspondence, enquiries, and feedback you provide to us.

2. How We Use Your Information

We use the personal data we collect to:

• Respond to your safari enquiries and provide customised itinerary proposals
• Process bookings, issue quotes, invoices, and booking confirmations
• Communicate important information about your safari arrangements
• Send travel tips, destination guides, and promotional offers (only with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations applicable under Kenyan law

3. Legal Basis for Processing

We process your personal data on the following legal bases: your consent (e.g. when you submit an enquiry form), the performance of a contract (e.g. when we arrange your safari), our legitimate business interests (e.g. improving our services), and compliance with a legal obligation.

4. Cookies & Analytics

Our website uses cookies to enhance your browsing experience. We may use Google Analytics to understand how visitors use our site. You can control cookie settings through your browser preferences. By continuing to use our site, you consent to our use of cookies as described in this policy.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (such as email providers and booking systems) strictly for the purpose of fulfilling our services to you. We may also share information if required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as is necessary to provide our services and comply with legal obligations. Enquiry data is typically retained for up to 7 years for legal and accounting purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to or restrict our processing of your data; withdraw consent at any time where processing is based on consent; and lodge a complaint with the relevant data protection authority.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Nina Safaris
Email: info@ninasafaris.com
Location: Ngong Road, Junction Mall